30-Day Free Return & Refund Policy
At orvivi.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund — completely free of charge, and no matter where in the world you live.
30-Day Free Returns
You have 30 calendar days from the date your order is delivered to request a return. All returns are free — we do not charge restocking fees, shipping fees, or any other charges. This policy applies to every customer worldwide. We do not limit returns by country, region, or territory.
How to Request a Return (No Forms to Fill Out)
You do not need to fill in any form, register an account, or log into anything. Simply send us an email and tell us you would like to return your item.
Email:
Please include your order number and the item(s) you wish to return. A reason is helpful but completely optional. Our support team will reply within 24–48 hours with simple instructions and the return address. No paperwork, no registration, no extra steps.
Refund Method and Timing
Once we receive your returned item, we will issue a full refund to your original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement. The refund always includes the full amount you paid for the returned item(s).
Return Shipping
Return shipping is free. We will cover the cost of standard return shipping, and we will provide the return address and clear instructions by email once your request is received.
Condition of Returned Items
Items should be returned in their original condition — unused, undamaged, and preferably in their original packaging with any tags attached. If an item arrives damaged or defective, none of this applies: just contact us and we will take care of everything.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery at . We will send a free replacement or issue a full refund, and you will not be asked to pay anything.
Exceptions
For hygiene and personal care reasons, certain items cannot be returned once they have been opened or used. Gift cards and items marked as final sale are also non-returnable. If you are unsure whether your item qualifies, simply email us — we will always work with you to find a fair solution.
Late or Missing Refunds
If you have not received your refund within the timeframes above, please check your bank account and card statement first, then contact your bank or credit card company, as processing times vary. If you still have not received your refund, email us at and we will resolve it for you right away.
Exchanges
If you received a damaged, defective, or incorrect item, we will gladly exchange it at no cost. For all other cases, the fastest way to get a different item is to return the original item for a refund and place a new order.
Order Cancellation
You may cancel your order at any time before it has been shipped. Just email us at with your order number, and we will cancel it and issue a full refund with no questions asked.
Contact Us
If you have any questions about returns, refunds, or your order, we are always happy to help:
Email: